Help Centre

I'd like a bespoke lampshade

Great news! As we make all our shades by hand in our studio in Snowdonia, we can certainly work with you on creating your perfect, completely bespoke lampshade.

Want to get started? Just get in touch via

What if I'm not in love with my new shade?

Oh no, we're sad to hear this, but fear not - returns are easy! Simply use the return label supplied and drop off your parcel at any of Yodels' drop off points (find a full list of drop off points here).

Alternatively, send us an email with the product you'd like to return and your order number, and we'll arrange an at home pickup at a time that suits you (email

What is the Money Back Guarantee

We take great care to ensure our customers are thrilled with their new lampshades, so we happily offer a 30 day free money back guarentee on all orders. Just send an email to, with the product you'd like to return, and your order number

Do you deliver outside the UK

As we're a new company, we currently don't offer shipping outside the UK, however this is something we're working to resolve.

How shipping works

We use Yodel to deliver all our UK orders. Once you place your order, we will build your 'shade, and inform you once it's been dropped off with our Yodel courier. You will also receive an email from Yodel with a tracking number and estimated delivery date / time

Contact Us

For returns queries, please contact us at (please make sure to include your order number in the email). For all other queries, contact